Shipping Policy

Processing Times

Each Torsade Atelier piece is handcrafted and prepared with care. Orders are generally processed within 3 to 7 business days. This timeframe may vary depending on the season, order volume, or the nature of the item.

You will receive a confirmation email once your order has been shipped.

Shipping Methods

We ship from Montréal (Quebec, Canada) using various carriers depending on the destination and shipping method. Available options will be shown at checkout.

Shipping times provided by carriers are estimates and are not guaranteed.

Shipping Regions

We currently ship to:

• Canada

Shipping fees are automatically calculated based on your address and the weight of the package.

Customs and Import Fees

For orders shipped outside of Canada, customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer and vary by country. Torsade Atelier has no control over these costs.

Order Tracking

Once your order has been shipped, you will receive a tracking number (if available depending on the selected shipping method). Please note that some economical shipping options do not include tracking.

Shipping Address

Please ensure that the address provided is accurate and complete. Torsade Atelier is not responsible for lost or delayed packages due to an incorrect address.

If a package is returned to us due to an incorrect or incomplete address, reshipping fees will be charged to the customer.

Lost, Delayed, or Damaged Packages

Once the package is handed over to the carrier, the risk of loss or damage transfers to the customer. However, if your package arrives damaged or if you notice an issue, please contact us at info@torsadeatelier.ca within 30 days of receiving your order. We will review the situation on a case‑by‑case basis.

Gift Orders

If you wish to send an order as a gift, you may enter a different shipping address at checkout. No paper invoice is included in the packages.

Shipping‑Related Returns

Returns are not accepted, except in the case of an error on our part (see Return Policy). If a package is returned to the sender due to an incorrect address or failure to pick up the parcel, reshipping fees will be charged to the customer.